We strive to achieve 100% customer satisfaction by providing top quality products. We realize, however, that sometimes an item is not exactly what you expected. If you wish to return an item within 30 days of your purchase, you may do so and receive a credit toward the purchase of another item or a refund of the purchase price. If you received an item as a gift, you may return it within 30 days of gift receipt. All returned items must be unused in original condition and original packaging.
Shipping charges are not refundable.
If you return an item that qualified for free or reduced shipping, any shipping & handling savings will be deducted from the refund amount. This can amount to 15%-20% of the purchase price. If you wish to return an item, please contact us by phone at 1-866-637-5223 or 1-423-426-4072. Please provide us your name, order number, and the item you wish to return. Please insure and track any returned packages. Credits will be made upon receiving and examining returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.
Some of our distribution centers require a restock fee for handling returns. Restock fees typically run 20% of the item purchase price. Depending on the point of origin, the return may or may not have a restocking penalty. It is also possible to have products ship from separate warehouses, resulting in fees for some items and not others. Restock fees can be discussed at the time of your return request.
Damages & Missing Items
If you have received an item that has been damaged or are missing items from your order, contact us by phone at 1-866-637-5223 or 1-423-426-4072 within 5 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.
For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items such as books are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. You may or may not be contacted by the package carrier (ie UPS, FedEx) during this time.